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Returns & Refund Policy

Return

1. Validity of Return

How long do I have to return my item?

You have 7 days from the date of receipt to return your item, if valid for return.

Am I eligible for a return?

Your return will be accepted only by the following reasons and should meet the enlisted conditions below:

Damaged Item

  1. Complete with free gifts, accessories and in the original packaging.
  2. Tags & labels attached

Defective Item

  1. Complete with free gifts, accessories and in the original packaging.
  2. Not damaged
  3. Tags & labels attached

Wrong Item Delivered

  1. Unused condition
  2. Complete with free gifts, accessories and in the original packaging
  3. Sealed Condition – Except when item cannot be identified whilst still contained in the original packaging.
  4. Not damaged
  5. Tags & Labels attached

Missing Parts/Item

  1. Unused condition
  2. Not damaged
  3. Tags & Labels attached

What should I do if my return is rejected?

At iamClaire, we take utmost care to protect our buyers by ensuring that all products are properly wrapped, packed, and sealed to prevent leakages upon shipment.

For prompt assistance, please email us at hello@iamClaire.com.

What are my reimbursement options?

There are 3 kinds of reimbursement: voucher, refund, or replacement. Below is the list of options available for each type of reimbursement per return reason.

Note

- Only orders paid through Cash on Delivery (COD) or Store Credit can be refunded via voucher.

Damaged / Defective / Wrong Item Delivered / Missing Parts Options:

  1. Voucher
  2. Refund
  3. Replacement

Not as Advertised / Counterfeit:

  1. Voucher
  2. Refund
Send

2. Send E-mail For Order Returns

Where can I e-mail my return concern?

In case of receipt of damaged, defective, wrong item, orders with missing part, and counterfeit orders, e-mail us at hello@iamClaire.com within 7 days from the time your item has been delivered.

The e-mail must include the following details:

  1. Order Number
  2. Reason for Return

Detailed instructions for return order will be sent out via an e-mail reply upon receipt of customer return request.

What are the important steps to ensure a successful return?

  1. Indicate the Order Number
  2. Write the reason for return (Be as detailed as possible explaining the reason for returning the item so that our quality control team can conduct the quality check as accurately as possible)
  3. Select your reimbursement option.
    1. Voucher
    2. Refund
    3. Replacement
Pack

3. Pack & Drop Off To Preffered Courier

Shipping from customer to IAC HQ is to be shouldered by customer.

Do I need to return the accessories and freebies?

Yes, you must return the product as well as the freebies and all the accessories contained in the original package. Non-compliance may result in your return being rejected.

What do I need to put on the box/ parcel?

You need to print the Online Return label and stick it on the box or parcel that you will return. If you cannot print, write down the Order Number and stick it to the box or parcel you will return.

How do I know of the item has reached iamClaire already?

You need to print the Online Return label and stick it on the box or parcel that you will return. If you cannot print, write down the Order Number and stick it to the box or parcel you will return.

You may track the status of your returned item via your courier's Order Tracking tool. Simply enter your tracking number to the courier's order tracking tool.

4. Wait For Reimbursement

How long will it take before I get my reimbursement?

The reimbursement process begins after we have completed the quality evaluation of your returned product.

This process starts as soon as the item is received at our headquarters. It is usually done in 48 hours but may be extended. An email will be sent to you if it requires a longer period of time.

Payment Method Refund Method Refund Lead Time
(To see the amount of your bank statement)
Credit Card Credit Reversal  
Debit Card Debit Reversal  
Cash on Delivery Cash on Delivery
Store Credit
1-2 Banking Days
1-2 Banking Days
Store Credit Store Credit Reversal 1-2 Banking Days

How will you send me my voucher refund number?

We will email a voucher code to you using the following iamClaire address: hello@iamClaire.com.

How long will it take before I receive my replacement?

Once the item has undergone the quality evaluation process, you can expect the replacement to be delivered within the following time frames:

  1. Within Metro Manila: 3-7 working days
  2. Outside of Metro Manila: 5-12 working days

Note: In case of weather disturbances and other natural calamities, please refer to the website for updates as it may take longer to receive your replacement.