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Frequently Asked Questions


Product Offerings

Are all products/items sold at iamClaire. authentic?

Yes, absolutely. We take extra measures in making sure that all products listed on the site are authentic. As the leading social commerce site in the Philippines for Beauty, Health and Wellness, and Lifestyle, iamClaire. offers products that are recommended and used by our community. These are premium and independent brands, hard-to-find and novelty products, and favorite and newly launched items.

iamClaire. stands for authenticity and real-life, and inspiring community stories. Hence, our team takes extra measures in ensuring that we provide genuine and quality products straight from the brand or the official brand distributors to our community.

Orders & Payments

I want to shop at iamClaire.! How do I pay?

We've partnered with payment logistic QuadX for our Cash-on-Delivery (COD) services and reliable payment gateways such as DragonPay and Stripe so you can make secure, convenient and reliable payments via credit card, bank deposit or Over-the-Counter Bank (OTC) and Over-the-Counter Non-Bank payments. Whenever you want to buy something, click Add to Cart and your Cart will appear. Once you've racked up all the products you want to buy, click Proceed to Checkout to pay. From there, iamClaire. will walk you through the entire payment process.

Modes of Payment for shopping at iamClaire.

  • Cash-on-delivery (COD) - Can't go to the bank? Don't worry, we also have Cash-on-Delivery (COD) nationwide, in partnership with our logistic partner QuadX. This is applicable to purchases up to a maximum amount of P5,000.00 per cart.

    • During Checkout, select the Cash-on-Delivery (COD) option. You will then receive an e-mail regarding the order, which will have payment instructions and reminders.
    • Always remember to prepare the exact amount as payment for your order. The partner logistic may not have change available.
    • Our Operations team may get in touch with you confirming your delivery details, prior to processing your order. Please reply to confirm, so we know it's a done deal.
    • As soon as payment has been received, rejoice! Your iamClaire. package is yours!
  • Credit Card/Debit Card - We have partnered with Stripe as our gateway for this mode of payment. We accept all credit card transactions that are supported by American Express (AMEX), VISA and MasterCard. Once you have completed your checkout process and verified your credit card, your order will be confirmed and will be ready for shipping!

  • Online Bank Deposit - We have partnered with DragonPay as our gateway for this mode of payment.

    • After selecting this payment option, you will be directed to the DragonPay online page where you will be provided with instructions to complete your payment. This should automatically reflect that the purchase in iamClaire. has been paid. You may wait for the iamClaire. Order confirmation afterwards.
  • Over-the-Counter Bank Payment and Non-Bank Payment - We have partnered with DragonPay as our gateway for these (2) modes of payment. This means you may pay us through non-bank outlets and payment centers supported by DragonPay.

    • Once you have selected OTC or Non-Bank payment option, you will be directed to the DragonPay online page where you will be provided with instructions to complete your payment. This should automatically reflect that the purchase in iamClaire. has been paid. You may wait for the iamClaire. Order confirmation afterwards.
    • For more details on the payments steps involving DragonPay, kindly check the links below:

    • Be mindful of the deadline when using DragonPay. You need to send a clear copy of your proof of payment within 24 hours after the invoice email has been sent.
    • Once we've received a clear copy of your proof of payment, our Finance Team will review and validate your payment within 24 hours. Please do note that all proof of payments sent during the weekends or holidays, will be reviewed the next business day. You will be sent an Order Acknowledgement email once our team confirms your payment.
    • If you do not receive a payment confirmation from DragonPay, please contact DragonPay Customer Service through the following contact details:

      Support hours: Mondays to Fridays, 8:00am to 7:00pm, Saturdays, Sundays or Holidays from 9:00am to 6:00pm

    • DragonPay Payment refunds will not include the Bank or OTC Service Fees. We will only refund the amount as shown in your iamClaire. Invoice
    • Products are not reserved until iamClaire. receives a payment confirmation from DragonPay
  • All delivered orders are considered sold. We only accept returns due to the following reasons:

    • Damaged product
    • Wrong Item
    • Product has missing parts/items

    Our stocks are limited, and in-demand. Should you fail to pay for your order/s, it will automatically be cancelled.

Can someone else pay Cash-on-Delivery (COD) for my order/s on my behalf?

Yes, but only your authorized representative can pay for your order/s.

How do I know if my payment went through?

If your payment successfully went through, you should receive an acknowledgment email. If you can't find this email in your inbox, you might want to check your spam folder, just in case.

If you didn't get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us at and we'll help you sort it out.

Is it safe to transact with my credit card?

Absolutely! We partnered with trusted payment gateways to guarantee that credit card information is not stored in our servers.

Help! I had a product in my Cart, but now it's no longer available. What happened?

Products on iamClaire. are limited only and may take a while to replenish. Which means you'll want to close that purchase fast because chances are, there are other girls out there who want those goodies as much as you do. So, if an item in your Cart is no longer available, that means another customer was able to successfully close the transaction before you did.

What if I want to cancel my order?

You may cancel the order as long as the status of the order is still pending. Shoot us an email at immediately if you wish to cancel because as soon as the orders have been prepared already for dispatch we can't cancel it anymore.

I want to edit the items in my order! Can I do this?

We also cannot edit items once the order has been placed. This is to prevent delays or mix-ups in the preparation of your order! We hope you can double-check your beauty items before proceeding to Checkout, so that you have the most worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

Shipment & Delivery

How do I track my orders?

Aside from the usual email updates from us, you may track the status of your order by clicking on your profile and click the “Order History”.

Where do you deliver to, and how much is it?

We deliver nationwide! To ensure excellent and efficient service, there's a corresponding delivery fee depending on your location:

  • Metro Manila – PhP 100.00 per Cart
  • Provincial – PhP 150.00 per Cart

When can I expect delivery?

We're committed to delivering your order as fast as we can. Delivery in Metro Manila will take 3-5 days and 5-7 days for the rest of the Philippines. The delivery countdown officially begins once you've received an Order Acknowledgement email. Remember, we don't deliver during holidays and on weekends.

It's been more than 5 working days! How do I follow up my order?

Please give us an email at, and we will do our best to fix this ASAP. We are sorry for the delay.

Do I have to be there when my orders are delivered?

You may designate an authorized representative to receive your orders on your behalf, just make sure to leave a letter of authorization so our riders can leave your package to the designated representative.

Can my orders be delivered to an office address?

Yes, absolutely! On the Checkout page, just indicate there that your shipping address is an office address. That way, we will aim to deliver Monday to Friday between 9AM and 5PM.

} Can I directly pick up/ collect my orders from iamClaire. office?

Unfortunately, we don't do pick-ups for orders yet.

What should I do if I entered the wrong delivery address for my order?

The delivery address for an order must be a valid residential or office address. Unfortunately, once the order has been placed the delivery address can't be updated any longer so make sure that all details placed in the Checkout page are valid and correct.

Returns & Refund Policy

How long do I have to return my item?

You have 7 days from the date of receipt to return your item, if valid for return.

Am I eligible for a return?

Your return will be accepted only by the following reasons and should meet the enlisted conditions below:

  • Damaged Item
    • Complete with free gifts, accessories and in the original packaging.
    • Tags & labels attached
  • Defective Item
    • Complete with free gifts, accessories and in the original packaging
    • Not damaged
    • Tags & labels attached
  • Wrong Item Delivered
    • Unused condition
    • Complete with free gifts, accessories and in the original packaging
    • Sealed Condition – Except when item cannot be identified whilst still contained in the original packaging
    • Not damaged
    • Tags & Labels attached
  • Missing parts / Item
    • Unused condition
    • Not damaged
    • Tags & Labels attached

What should I do if my return is rejected?

At iamClaire., we take utmost care to protect our buyers by ensuring that all products are properly wrapped, packed, and sealed to prevent leakages upon shipment. For prompt assistance, please email us at

What are my reimbursement options?

There are 3 kinds of reimbursements: voucher, refund, or replacement. Below is the list of options available for each type of reimbursement per return reason.

  • Damaged / Defective / Wrong Item Delivered / Missing Parts Options:
    • Voucher
    • Refund
    • Replacement
  • Not as Advertised / Counterfeit:
    • Voucher
    • Refund

Note: Only orders paid through Cash on Delivery (COD) or Store Credit can be refunded via voucher.

What do I do if I have concerns with my order(s) from iamClaire.?

In case of receipt of damaged, defective, wrong item, orders with missing part, and counterfeit orders, e-mail us at within 7 days from the time your item has been delivered.

The e-mail must include the following details:

  • Order Number
  • Reason for Return

Detailed instructions for return order will be sent out via an e-mail reply upon receipt of customer return request.

What are the important steps to ensure a successful return?

  • Indicate the Order Number
  • Write the reason for return (Be as detailed as possible explaining the reason for returning the item so that our quality control team can conduct the quality check as accurately as possible)
  • Select your reimbursement option.
    • Voucher
    • Refund
    • Replacement

Pack & Drop Off to Preferred Courier

Shipping from customer to iamClaire. HQ is to be shouldered by customer.

Do I need to return the accessories and freebies?

Yes, you must return the product as well as the freebies and all the accessories contained in the original package. Non-compliance may result in your return being rejected.

What do I need to put on the box/parcel?

Shipping from customer to iamClaire. HQ is to be shouldered by customer.

You need to print the Online Return label and stick it on the box or parcel that you will return. If you cannot print, write down the Order Number and stick it to the box or parcel you will return.

How do I know if the item has reached iamClaire. already?

Upon returning the item, let us know by sending us the tracking number of your shipment of your chosen courier and we will send an e-mail once return order have been received.

You may track the status of your returned item via your courier's Order Tracking tool. Simply enter your tracking number to the courier's order tracking tool.

Can I reimburse my payment? How long will it take before I get my reimbursement?

Yes, you can. The reimbursement process begins after we have completed the quality evaluation of your returned product.

This process starts as soon as the item is received at our headquarters. It is usually done in 48 hours but may be extended. An email will be sent to you if it requires a longer period of time.

Payment Method Payment Option REFUND LEAD TIME (to see the amount on your bank statement)
Credit Card Credit Reversal
Debit Card Debit Reversal
Cash on Delivery Bank Transfer 1-2 Banking Days
Store Credit 1-2 Banking Days
Store Credit Store Credit Renewal 1-2 Banking Days

How will you send me my voucher refund number?

We will email a voucher code to you using the following iamClaire address:

How long will it take before I receive my replacement?

Once the item has undergone the quality evaluation process, you can expect the replacement to be delivered within the following time frames:

  • Within Metro Manila: 3-7 working days
  • Outside of Metro Manila: 5-12 working days

Note: In case of weather disturbances and other natural calamities, please refer to the website for updates as it may take longer to receive your replacement.

Voucher Terms & Conditions

Voucher Terms & Conditions

The following terms and conditions (T&Cs) apply to your use and redemption of promotional vouchers or voucher codes, where such vouchers are offered for no consideration.

  • Vouchers are valid only on the iamClaire. website.
  • In order to use the iamClaire. vouchers, their voucher codes must be entered at the checkout page.
  • There are certain restriction for each type of voucher to be used by customers:
    • Customers are only allowed to redeem one voucher per day.
    • Each voucher code can be used only one-time per customer.
  • iamClaire. reserves the right to cancel or modify orders, or revoke the use of voucher codes, where the vouchers were used in the following circumstances:
    • suspicious or fraudulent voucher use.
    • voucher abuse, including vouchers redeemed using multiple accounts or multiple checkouts associated with the same customer or group of customers; and
    • voucher used in bad faith (including resold vouchers or use of vouchers by customers purchasing products for re-selling purposes, identified either by purchase behavior or business name and address)
  • Unless otherwise stated, vouchers or other promotional discounts are not valid in conjunction with other tactical promotions or discounts, with the exception of pre-discounted products on iamClaire.
  • Additional terms and conditions may be specified in relation to specific voucher code (for example, duration, discount amount and products covered), and will govern the use and redemption of those vouchers.
  • Return/refund of promotional vouchers will not be allowed unless stated by merchant. Refunding of promotional vouchers will only be accepted in the following circumstances:
    • failed delivery
    • service/product rendered was not as advertised
  • In case wrong voucher has been provided (incorrect amount, incorrect conditions/requirements, etc), immediately contact our customer support at for further assistance.
  • iamClaire. vouchers are not exchangeable for cash.
  • iamClaire. reserves the right to change these terms & conditions or cancel any promotions at any time without notice.


How To Join

I want to be a part of the iamClaire. community. How do I sign up?

It's easy! Just register as a member so you can use the amazing features and functions of the site and gain access to different sections in iamClaire. Make sure to provide your complete email address, first name, and last name.

Account & Profile Setup

What if I want to deactivate my account?

Should you wish to deactivate your account, kindly email us at with the subject “Account Deactivation.”

What if I want to change my password?

You simply have to log in to your account and click your profile name and then click Settings, on that page you have to input your old passport, then your new password and finally save it by clicking the Update Password button.

What if I forgot my password?

Not a problem. In the Log-In window, just click Forgot Password. You'll have to input your registered email address afterwards we'll send you your new login credentials.

Membership Activities

Can I share my account details to my friends?

iamClaire. account details should be treated with utmost confidentiality. This should be our little secret, passwords are sensitive details to divulge to anyone and you wouldn't want anyone using your account without your permission right? We think so too!

You are responsible for all activities that occur under your account. Immediately notify us by emailing us at of any unauthorized use of your account.

After becoming a member, will I be receiving emails from iamClaire.?

Of course! We like to keep in touch with our members and check on them on what is currently hip and happening on the website so expect us to check in from time to time. If you would like to unsubscribe to our mailers, simply click “Unsubscribe” and follow the steps provided there or shoot us an email at